Client Satisfaction Survey

Dear University of Illinois Veterinary Diagnostic Laboratory Clients:

Thank you for choosing us for your laboratory testing needs. In order to maintain the highest level of

service to you, we would appreciate your feedback on a variety of questions. We expect this survey

to take no more than 10 minutes to complete. If you would like us to respond to your feedback,

please ensure your contact information is included. We encourage each veterinarian in your practice

to complete and return a survey.

We value your honest opinion and insight. Thank you again for your time in completing the survey.

We hope it will result in suggestions that will enable us to better serve you.

*All fields are required.

Which location are you providing feedback for?:

Veterinary Diagnostic Laboratory Urbana, IL

Zoological Pathological Program Brookfield, IL

How often do you use our services?:

Weekly

Monthly

Quarterly

Yearly or less

Why do you use our services for your testing needs?: (Please choose all that apply):

Alumni Affiliation

Cost

Laboratory Accreditation

Location

Reputation

Service

If you selected Other, please specify:

How satisfied are you with our testing turn around time?:

Clinical Pathology:

Histology:

Microbiology:

Molecular:

Parasitology:

Pathology (Biopsy):

Pathology (Necropsy):

Virology:

Wildlife Epidemiology :

Please provide any feedback regarding our testing services:

How satisfied are you with the following qualities within the laboratory:

Overall quality of services:

Overall communication quality between you and the laboratory:

Services relative to its cost (value):

Conciseness and clarity of reports:

Please provide feedback on any of the qualities noted above:

Is the staff friendly and accessible?:

Is staff professional and knowledgeable in their area of expertise?:

Please provide any feedback in regards to laboratory staff:

Have you visited the new website (https://vdl.vetmed.illinois.edu/):

Yes

If yes, were you able to find the information you were looking for on the website?:

Yes

Please provide any feedback in regards to the website:

What else can we do to better meet your needs?:

Thank you for your input! We appreciate you including your contact information below.:

Clinic Name:

Clinic Zip Code:

Your Name:

Email Address:

Phone Number:

May we follow up with you if we have questions regarding your feedback?:

Yes

SPAM Protection:
Please check mark I'm not a robot in this box:

Privacy Notice

Your registration information is for the use of Veterinary Diagnostic Laboratory only. We collect information in order to keep you informed of contests and events sponsored or promoted by Veterinary Diagnostic Laboratory. Veterinary Diagnostic Laboratory will not sell, rent or in any way distribute personal information supplied to us by you. The information you provide us stays with Veterinary Diagnostic Laboratory only.

Emergency Contacts

Please call 217-333-1620,

select option #1 for the

VDL On-Call Pathologist.